IMPORTANT CORONAVIRUS INFORMATION - PLEASE READ
Updated on 1 June 2020
Thank you to all of our clients for their continued support and understanding during the Covid-19 lockdown restrictions. We are continuing to monitor the advice of the government and the Royal College of Veterinary Surgeons (RCVS) and will adjust our working practices as this advice changes. We continue to provide constant 24 –hour emergency care for any sick or injured animals and this will not change.
We have resumed offering some non-urgent procedures such as vaccination, neutering and dental work that if delayed long term would have negative impact on the welfare of individual animals and the wider population of pets and horses. As per RCVS advice, these procedures are offered on a risk-benefit basis, and our vets and nurses will decide if it is appropriate to perform work according to the welfare of the animals involved. There are some procedures that are still considered inappropriate to be offering at this time including reproductive work such as blood testing bitches prior to mating and non-urgent surgery such as minor lump removals. Please be patient and polite if dealing with our staff – they are following protocols that have been put in place to protect the safety of our team and the general public, they are not being deliberately obstructive. We hope to be offering a full service as soon as possible.
If you need veterinary advice or assistance for one of your pets, please call your normal branch and our staff will be on hand to advise you accordingly. We are still working with reduced numbers of employees in the buildings at any one time, and our phone lines have been extremely busy since the start of lockdown, so please be patient if you can’t immediately get through. If you need urgent care then please keep trying and we will answer your call as soon as we can. If your enquiry is non-urgent then you can email firstname.lastname@example.org or email@example.com and we will call you back.
We have resumed non-emergency consultations at the practice but have strict social distancing guidelines in place to protect our staff from the risk of infection. Please remember that if one of our team becomes ill the others who have been in contact with them may have to stay away from the practice for some time and this could impact severely on our ability to continue offering the services we are, including 24-hour emergency care. Some of the restrictions may seem extreme but we feel they are the best way of preventing our team becoming infected and so allowing us to maintain as full a service as possible.
We are still offering a telephone consultation service for some concerns. This is charged at a reduced fee of £25 and if you subsequently need an in-person consultation you will not be charged more than the normal consultation charge (the telephone consult charge is deducted from the consult fee). The vet may elect to prescribe medication based on this consultation and if so these will be dispensed in the surgery and you can come to collect them. We ask for your understanding if asked to have a telephone consultation as this is sometimes the only way we can determine if your pet’s condition can be diagnosed and treated remotely or not. We are steadily moving back towards consultations at the practice for most conditions but this will take time to be complete.
On arrival at the surgery please stay in your car and call reception to let us know you have arrived. The vet will come out to discuss your concerns and will then take your pet into the surgery to be examined and given treatment as necessary. At the moment clients are still not allowed into the practice buildings. If you are collecting medication this will be brought out to you. We appreciate this is difficult in some circumstances but unfortunately is the only way we can maintain appropriate social distancing for our team, and if we relax this currently, it will result in a huge increase in the work required to clean and disinfect the premises, which would add to the already significant pressures on our team.
Repeat prescriptions/medication requests
We are able to continue supplying medication as normal. If you require more of your pet’s medication please email (preferable) or call your normal branch and our staff will dispense the medication for collection the next day (if ordered late on Thursday or on Friday it will not be ready until Monday). Normal requirements for 6 monthly prescription checks have been relaxed for now – some may still be necessary and some can be performed over the phone. Stockpiling of medication is not necessary as the supply chain is unlikely to be interrupted significantly.
We can now offer puppy and kitten vaccinations and adult booster vaccinations including rabies and kennel cough. We are prioritising puppy/kitten courses and adults who are already overdue so please be patient if there is a short delay in arranging a booster. Rabbits can also be vaccinated due to the high risk of transmission of infectious disease from the wild population.
Neutering of cats and dogs is available according to welfare implications. Please contact the practice to discuss your circumstances.
Preventative flea, tick and worm treatments
We can continue to provide these treatments. Please email firstname.lastname@example.org or email@example.com or call your normal branch and our staff will dispense the medication for collection or postage.
Medication is posted by 2nd class royal mail for which there is a fee. Unfortunately, we cannot be held responsible if the delivery goes astray. To avoid this happening we strongly advise that you ask for special delivery meaning your package will be tracked and is insured by the post office. This will incur an additional fee.
We greatly appreciate your continued support of our practice during these extraordinary times. We are thankful that the south-west has not been as badly affected as some other regions of the country but we also are aware that the risk of infection has not gone away and we do not want to see a second spike of infections. Our staff’s health and safety must be a primary consideration alongside the protection of animal welfare and that is why we continue to have working restrictions in place. When it is safe and sensible to do so, we will relax our protocols back towards how we used to operate. Until then we would be grateful if you could co-operate as much as possible with our protocols.
Please monitor this website and our facebook page for further updates.
The whole team at South Moor Vets
WHAT OUR CLIENTS SAY
Your knowledge and the helpfulness of your staff from receptionists, veterinary nurses and veterinary surgeons has been exemplary.
I couldn’t thank Southmoor vets staff enough for everything they have done for both my horses over the past week.