IMPORTANT CORONAVIRUS INFORMATION - PLEASE READ
Updated on 13 May 2020
The Directors and staff of South Moor Vets would firstly like to thank our clients for their understanding and patience in these unprecedented and challenging times. We are following government and Royal College of Veterinary Surgeons (RCVS) announcements closely and will adjust our working practices as per their instruction. Currently we are not allowed to perform any non-urgent pet or equine work and so routine procedures have all been postponed until further notice. Farm practice is continuing but with reduced non-essential work being performed.
We will continue to be available at all times, day and night, to assess and treat sick or injured animals and our vets and nurses are available for consultation if you are worried. However we have had to put a number of strict measures in place in order to comply with government and RCVS guidelines.
If you need veterinary advice or assistance for one of your pets, please call your normal branch and our staff will advise you accordingly. We are currently having some issues with the phone lines at our Kingsbridge branch but are working on correcting this ASAP and the normal number will still be answered by a member of South Moor Vets staff.
Our team will discuss your concerns and either offer a phone consultation (we will be launching a video consultation service in the next few days) or advise that you bring your pet down to the surgery. A charge of £25 will be made for this consultation – if you need to come into the surgery this will be deducted from the normal consultation charge. The vet may elect to prescribe medication based on this consultation and if so these will be dispensed in the surgery and you can come to collect them.
On arrival at the surgery please stay in your car and call reception to let us know you have arrived. The vet will discuss your concerns if they haven’t already and will come out to examine your pet or take them into the surgery. At the moment clients are not allowed into the surgery unless it is absolutely essential. Please continue to respect the social distancing guidelines even in the car park. If you are collecting medication this will be brought out to you.
Repeat prescriptions/medication requests
We are able to continue supplying medication as normal. If you require more of your pet’s medication please call your normal branch and our staff will take details of your prescription and dispense medication for collection the next day. Normal requirements for 6 monthly prescriptions checks have been relaxed for now. We do not anticipate any major interruption in the supply of veterinary medications and so stockpiling large amounts is not necessary, however if you are running low it would be sensible to ensure you have enough for 1-2 months.
We are now allowed to offer:
Primary puppy and kitten vaccination courses
Cat and Dog annual boosters including Rabies
Rabbit vaccinations where there is a high risk of contact with wild rabbits
Dog and cat neutering can be done where welfare issues might arise
Please contact the surgery to discuss your circumstances with a vet
Preventative flea and worm treatments
We can continue to provide these treatments as we feel that animals will suffer if their preventative treatment is delayed for too long however we would also ask you to consider if a short delay is likely to affect your pet or not. If it isn’t then waiting until lockdown restrictions have been relaxed is a sensible approach. If you feel you would like to continue treatment for fleas and worms then please preferably email either email@example.com, firstname.lastname@example.org, email@example.com or call your normal branch and our staff will be organising a postage service.
These are posted by 2nd class royal mail for which there will be a fee. Unfortunately, we cannot be responsible if the delivery goes astray. To avoid this happening we strongly advise that you ask for a special delivery which can be tracked, and is insured by the Post Office. This will incur an extra cost.
Our phone lines have been extremely busy and the majority of calls have been of a non-urgent nature (flea treatments, routine enquiries etc) and we would greatly appreciate these being emailed instead of phone calls. If you must speak to a member of staff then follow the instructions to get through the emergency filter on the phone lines.
Please do not hesitate to get in touch if you are in any way worried about any of your animals. These measures have been put in place so that we can provide a 24 hour service for your animals and for the protection of both yourselves and our staff. Financially this will be an extremely tough time for veterinary practices and so we greatly appreciate your continued support and co-operation with these emergency measures. Already we have found the vast majority of our clients to be very understanding and helpful in these difficult times. Thank you!
Further updates will be provided as and when the guidelines change – please keep an eye on our website or Facebook page for details.
WHAT OUR CLIENTS SAY
Your knowledge and the helpfulness of your staff from receptionists, veterinary nurses and veterinary surgeons has been exemplary.
I couldn’t thank Southmoor vets staff enough for everything they have done for both my horses over the past week.