Full-time Receptionist – Permanent Position

We have an exciting opportunity for a full-time Equine/Small Animal receptionist to join our friendly and enthusiastic team at South Moor Vets. We are a privately owned practice that has been established for over 50 years. We like to pride ourselves on our patient and client care, and continue to strive to improve all the time.

This is a permanent position requiring 40 hours per week. The hours are 9:00 AM to 6:00 PM, Monday to Friday, with an hour-long unpaid lunch break. There is also a 1:4 Saturday morning rota, with a half-day off in lieu during the week.

Roles and responsibilities will include (but not be limited to):

  • Welcoming clients with a friendly manner, handling client queries and concerns with professionalism and empathy
  • Answering the phone, booking appointments, dealing with client queries
  • Responding to emails/Petsapp messages
  • Processing payments, assisting with invoicing and daily banking duties
  • Performing daily cleaning duties, to keep the practice tidy and welcoming

This position is based at our Modbury branch, but you may be required to work in one of our other branches in Kingsbridge, Dartington or Ivybridge from time to time.

The ideal candidate will:

  • Be able to effectively manage multiple tasks simultaneously
  • Possess excellent customer service skills, with prior experience in a receptionist or customer-facing role (veterinary or customer service experience is preferred but not required).
  • Have experience with horses or a good understanding of equine care, as the role is based at our main Equine branch.
  • Be a collaborative team player with a positive, can-do attitude.
  • Be proficient in IT and computer systems (training will be provided on our Practice Management System)
  • Demonstrate excellent organisational skills and a keen attention to detail

If you’re passionate about animal care, enjoy interacting with people, and want to join a dedicated team, we’d love to hear from you! Please reach out to Olivia Nicolle at hr@southmoorvets.co.uk for an application form.